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00030007 A required configuration value for setting 'Ura.TerminalClientColorDepth' could not be found. Configuration error.

Last post 11-13-2008 6:59 AM by Richard Cardona. 1 replies.
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  • 11-12-2008 7:37 AM

    00030007 A required configuration value for setting 'Ura.TerminalClientColorDepth' could not be found. Configuration error.

    Hi All,

     

    I am getting the following error message when I clicked on console link in the View Details page of an app config deployment. The status was "Provisioning".

    Server Error in '/Console' Application.

    00030007 A required configuration value for setting 'Ura.TerminalClientColorDepth' could not be found.  Configuration error.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: Surgient.Common.Configuration.ConfigurationException: 00030007 A required configuration value for setting 'Ura.TerminalClientColorDepth' could not be found.  Configuration error.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


    Stack Trace:

    [ConfigurationException: 00030007 A required configuration value for setting 'Ura.TerminalClientColorDepth' could not be found.  Configuration error.]
       Surgient.Common.Configuration.BaseConfigurationProvider.GetRequiredSetting(String settingName) +66
       Surgient.Common.Configuration.ConfigurationManager.GetRequiredSetting(String settingName) +17
       Surgient.App.WebUI.Control.RemoteAccessControl.RegisterClientSideScript() +480
       Surgient.App.WebUI.Control.RemoteAccessControl.OnLoad(EventArgs e) +204
       System.Web.UI.Control.LoadRecursive() +47
       System.Web.UI.Control.LoadRecursive() +131
       System.Web.UI.Control.LoadRecursive() +131
       System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1061
    


     

    Finally the deployment was successful. The VM comes up smoothly when started manually (from Virtual center) . But autostart by Surgient agent failed with the following error.

    Deployment of: admin on 11/12/2008 6:51:27 PM
    State: Starting...
    Message: Surgient.Platform.Exceptions.AutomationException: 00370003 An error occurred starting computer or virtual machine dl580g5-PoolVm-1 deployed with server configuration MyVM3_srvcfg: 00350008 The command 'start vm' failed on server dl580g5-PoolVm-1: failed to start VM dl580g5-PoolVm-1: (dl580g5-PoolVm-1) power did not come on even after multiple attempts and answering pending questions at /usr/surgient/linuxagent/lib/perl5/site_perl/5.8.5/Surgient/Command/ESX3/StartVM.pm line 142
    ..

    ----------------------------------------------------------------------
    MyVM3_srvcfg
    State: Starting...
    Message: Surgient.Platform.Exceptions.AutomationException: 00370003 An error occurred starting computer or virtual machine dl580g5-PoolVm-1 deployed with server configuration MyVM3_srvcfg: 00350008 The command 'start vm' failed on server dl580g5-PoolVm-1: failed to start VM dl580g5-PoolVm-1: (dl580g5-PoolVm-1) power did not come on even after multiple attempts and answering pending questions at /usr/surgient/linuxagent/lib/perl5/site_perl/5.8.5/Surgient/Command/ESX3/StartVM.pm line 142
    ..

    Please let me know if there are any ideas.

    Anil

     

     

  • 11-13-2008 6:59 AM In reply to

    Re: 00030007 A required configuration value for setting 'Ura.TerminalClientColorDepth' could not be found. Configuration error.

    This sounds like the Surgient URA component is not properly installed.  Are you missing all of the URA settings in the Management Console under the Settings tab > Advanced Configuration?  If so, try going to Start > Control Panel > Add/Remove programs, click on Surgient VCS > Change/Remove > Repair.

    For the vm start issue please attach a copy of vmware.log from any VM that fails to start.
    Signed by Richard Cardona
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