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User experiences

Last post 11-15-2007 7:32 PM by HiEdTechie. 14 replies.
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  • 11-14-2007 12:55 PM

    User experiences

    Is end user documentation available which can be employed to help establish participant expectations?  Certainly use of virtualized applications is different cup of tea for most.

    Is Surgient aware of any published studies on the topic of teaching using virtualized applications?  Perhaps there is impact upon the computer-human interaction experience; perhaps there are means to mitigate these issues through promotion of best practices.  That is a long-winded way to ask if product testing has revealed any concerns for usability and if there any work arounds?  

     

  • 11-14-2007 2:42 PM In reply to

    Re: User experiences

    We really haven't seen significant usability challenges for the use of virtual labs compared to equivalent classroom physical hardware. There are some new approaches for instructors and course designers and we've tried to document best practices where we can. I just uploaded a set of Best Practices documents (an omission that they were not added previously) in the Best Practices folder. Most instructors today have experience with virtual classroom technologies and we haven't found that the virtual lab is a big stretch from there. If you have some suggestions where we can take this sort of documentation further, please let us know!

     Thanks!
     

  • 11-14-2007 3:23 PM In reply to

    Re: User experiences

    HiEdTechie,

    Since the remote experience of accessing virtual labs is mostly delivered by Microsoft RDP and Citrix ICA, all of Microsoft's and Citrix's whitepapers, usability, best practices, case studies etc come to mind.  Surgient certainly handles the back-end provisioning, scheduling, reporting, capacity planning, and managing of the virtual machine workloads but remote access is fairly standardized.

    Virtual Desktop Infrastructure (VDI) is currently being defined to the level where the goal is to replace desktops.  For this level of experience it will go beyond Microsoft RDP 6.0 and Citrix with accelerated multimedia extensions.

    Eventually you'll may see a large adoption of Remote Desktops such that you'll get a Pew Internet Report on the completely mobile, remote desktop world.  The industry is not quite there.

    Thanks for letting know your expectations for information and documentation around a virtual lab experience.

    Signed by Richard Cardona
  • 11-14-2007 4:47 PM In reply to

    Re: User experiences

    Thin(er) clients are on the way in, this is for certain.  My guess is the desire to conserve energy will drive the demand.

    Regarding the documentation I have a few observations. Due to our distributed nature we would likely employ the URT.  One item typically misunderstood by our end users is the need to satisfy the bandwidth requirements for the applications in addition to the existing overhead (email, web traffic, other users), etc.  When they see a bandwidth requirement of 1.5 Mbps they check the spepd the ISP provides and thus assume they are golden.  As we know this is not the case.

    Hence I must applaud the logic behind the the URT; not only soes it suggest to perform the test during the timeframe of desired use, it provides insight as to how the bandwidth adds up.  Perhaps missing is mention of the need to turn off any non-essential applicaiton which consume bandwidth.  Applications such as iMesh, etc. are omnipresent and persons may need a reminder to turn them off.

    Would we be able to provide a link to the URT on a web page to enable students to do a 'pre-flight' of their computer & network system *prior to* registering for a class that uses such technology?  I see mention of this on page 3 of the URT Best Practices Guide.  Is a demo URT URL available that I can take a look at and experience first hand?

    Best, HiEdTechie

  • 11-14-2007 4:51 PM In reply to

    Re: User experiences

    URT does not require a login - it sits outside the portal page.  You can go to our site, http://sedemo.demoservers.com/vtms/, and click on the "see if your browser is ready" link to try this for yourself. 

  • 11-15-2007 9:39 AM In reply to

    URT -

    The URT ran fine in Win XPSP2 however in Vista Ultimate I am getting an appcrash of IE ver7 during test 6 of 7 (either embedded content or connections).  All other tests pass.

    Error appears as below.  Any clues as to whay this occurs?   Where is the support documentation; anything other than the Help file ( http://www.surgient.com/pubs/50/base/URThelp/help.htm ) available?

    Best, HiEdTechie

    ------------

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: iexplore.exe
      Application Version: 7.0.6000.16546
      Application Timestamp: 46c64caf
      Fault Module Name: jvm.dll
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 4410dba7
      Exception Code: c0000005
      Exception Offset: 00050e18
      OS Version: 6.0.6000.2.0.0.256.1
      Locale ID: 1033
      Additional Information 1: 8d13
      Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
      Additional Information 3: 8d13
      Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

    Read our privacy statement:
      http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
     ------------------------

    Filed under: ,
  • 11-15-2007 10:20 AM In reply to

    Re: URT -

    Microsoft Windows Vista is not a supported client operating system for accessing Surgient virtual labs at this time.  Ideally URT should not crash under Vista. We are looking into offering support for Vista clients at a later time.

    Signed by Richard Cardona
  • 11-15-2007 11:40 AM In reply to

    Re: URT - & Vista

    That will explain it for sure! 

    If I may suggest, perhaps an edit to this page:  http://www.surgient.com/pubs/50/base/URThelp/help.htm

    As I read the prerequisites, I must use IE6 with Win 2000 Pro or later.  To me that means Vista is supported.  Or at least is implied as such, right?

    Best, HiEdTechie

    Filed under: ,
  • 11-15-2007 11:58 AM In reply to

    Re: URT - & Vista

    Thanks for your feedback.  There an internal tracking issue on adding our current support of IE7 in XP and 2003, so I will add the note about removing the "or later" part and simply be more explicit about which client OS's we support.

    Signed by Richard Cardona
  • 11-15-2007 2:53 PM In reply to

    Re: URT - & Vista

    That sounds great.

    One clarification on the topic of Linux - I see reference to the RedHat distribution.  How would the VTMS environment receive updates - from an Enterprise server ( http://www.redhat.com/rhel/ ) ?  Does Surgient have such a local server or other arrangement with RedHat to ensure the latest updates and patches are applied?

     

     Sincerely, HiEdTechie

  • 11-15-2007 4:46 PM In reply to

    Re: URT - & Vista

    Whomever <the customer> manages the images would be in charge of periodically updating them.  Internet connectivity can be turned on for an environment if needed, and a customer can download updates for an image.  We do not have a local server for updates and patches.  Quite honestly, you would not want us to blindly apply an update to your image - updates can break things and Surgient generally has no familiarity with the contents of a customer image.

    Thanks,

     Jackie.

  • 11-15-2007 5:22 PM In reply to

    Re: URT - & Vista

    Thanks for that Jackie; in years past we made it a poiunt to configure the RH desktops so that they received automatic patch distributions.  Certainly a virtualized desktop environment is a separate consideration than a simulated server configuration.  Hence I agree with your point about patches.

     Have a great one!  HiEdTechie

  • 11-15-2007 5:26 PM In reply to

    Re: URT - & Vista

    Yes, for an environment such as ours, you need to be careful about automatic updates.  If you think in terms of a Windows system (I'm less familiar with how Redhat updates work), when an update is available, it tells you and asks you if you want to install it.  This can be a big annoyance to your users - and while they can install it, since all changes get thrown away, the next user will have the same exact scenario when he starts his session.  Not fun and you end up having to fix the image one way or another.

    You too!

    Jackie.

  • 11-15-2007 6:39 PM In reply to

    Re: URT - & Vista

    That's a great question and I think Jackie has hit the nail on the head.  With a virtualized environment like this (either demonstration, training or testing), it is important to remember that end users who grab an image from the system to work with are ultimately going to be giving back that image at some point and these images will return back to a pristine state from which they came.  So any changes, mistakes, additions or deletions to the virtual environment are going to be wiped clean.  Thus, it is extremely important for whomever is building, maintaining and performing administration over these master images to be sure to keep them up to date as much as possible.  That means keeping up the OS patching, application patching, etc... any normal maintenance that needs to be made should be done on some schedule to roll out new master images (keeping in mind that you may have child images attached to that parent image - so you don't want to destroy the parent file and thus lose the child images).

    Adding virtualization to the mix makes things so much easier on the deployment side of things, but it is important to keep these things in perspective as well. 

    So good for you HiEdTechie for raising the question.  It is a very similar thought process to creating ghost images in the old classroom environment days.  After every class, if you roll back the desktop to a clean, pristine ghost image to remove any student information from the system, upgrading the host or applications on the machine with patches didn't make much sense.  However, you still wanted to keep your master ghost image up-to-date, since you didn't want to reimage a machine with a year old OS image. 

    David

    David Marshall
    http://VMBlog.com
  • 11-15-2007 7:32 PM In reply to

    Re: URT - & Vista

    Right on David.  I just listened to your podcast ( http://weblog.infoworld.com/virtualization/archives/2007/11/virtual_managem.html )  from last week.  

    Have you taken a test drive of the VTMS as yet?  Are there any sticking points that need working on?

    Best, HiEdTechie

     

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